Last updated: 16 September 2026

Instillness respects your privacy and takes care with the personal information you share with us. This page explains what we collect, why we collect it and the choices available to you.

Who we are

Instillness Ltd is the controller of the personal information described in this policy.

Company number: 14536768

Registered office: 91a Church Lane, Bulphan, Upminster, England, RM14 3TR

Information we collect

We may collect:

Your name, email address and any information you include when contacting us

Correspondence relating to an enquiry, project or working relationship

Technical information about how you use this website, including your IP address, browser, device and pages visited

Information required to manage projects, contracts, invoices and our legal obligations

Please avoid including sensitive personal information in the contact form unless it is necessary.

How we use your information

We use personal information to:

Respond to enquiries and begin conversations about potential work

Deliver and manage agreed projects

Maintain our business and financial records

Keep the website secure and understand how it is used

Meet our legal and regulatory obligations

Our lawful bases may include taking steps towards a contract, performing a contract, complying with the law, pursuing our legitimate business interests and, where required, your consent.

We do not sell personal information. We will not add you to a marketing list unless you have actively chosen to receive marketing communications.

Who we share information with

We may share information with trusted service providers that support our website and business, including Squarespace, email and cloud-storage providers, accountants and professional advisers. We disclose only what is reasonably necessary for them to provide their services.

We may also disclose information where required by law or where necessary to protect our legal rights.

Some service providers may process information outside the UK. Where this happens, we rely on appropriate legal safeguards for the transfer of personal information.

How long we keep information

We keep personal information only for as long as it is needed for the purpose for which it was collected.

Enquiry correspondence that does not lead to a working relationship will normally be deleted within two years of the last contact. Client, contractual and financial records may normally be retained for six years after the relevant relationship or transaction ends, where required for legal, tax or business purposes.

Your rights

Depending on the circumstances, you may have the right to:

Ask for a copy of the personal information we hold about you

Ask us to correct or delete your information

Restrict or object to how we use your information

Withdraw consent where our use depends on consent

Ask for your information in a portable format

To exercise any of these rights, contact us at [CONTACT EMAIL].

You may also raise a concern with the Information Commissioner’s Office at ico.org.uk.

Cookies

Cookies are small files stored on your device when you visit a website. This website is built and hosted using Squarespace.

The site may use:

Essential cookies, which support security, navigation and basic website functions. These do not require consent.

Analytics cookies, which help us understand how visitors use the website. These are used only where you have given consent.

Preference cookies, which remember choices such as your cookie settings.

Any external content added to the site, such as embedded video, maps or social-media features, may also place cookies. Where applicable, these will remain disabled until you consent.

You can accept or reject non-essential cookies through the cookie banner and change your choice through the cookie settings available on the website. You can also restrict or delete cookies through your browser, although this may affect how the site works.

Changes to this policy

We may update this policy if the website, our services or the law changes. The date at the top will show when it was last revised.

Contact

For questions about this policy or how we use personal information, contact:

Instillness Ltd